Student Guide

Student Guide (including Terms & Conditions)

Plenty Training is a Registered Training Organisation (RTO No. 32371) recognised by the Australian Skills Quality Authority for the delivery of nationally recognised training in all states and territories of Australia. 


Introduction

This webpage sets out the policies and procedures relating to Plenty Training's training and assessment services, and constitutes the terms and conditions of the contract between you (our student or client) and Plenty Training (as your training provider). Plenty Training agrees to honour its commitment to deliver the purchased services and complete the training and/or assessment once the student has commenced study, subject to the terms and conditions specified in this page.  Any changes to these terms and conditions will be communicated to you.

Please read this page prior to enrolling in any course.  Also be sure to read the course description available on each of our dedicated course webpages in which you are interested, which contain specific information applicable to each course beyond the general guidance provided on this page, and this summary of the prerequisites for all of our courses. 


So what is an RTO?

A Registered Training Organisation (RTO) is a training organisation providing Vocational Education and Training to students, resulting in qualifications or statements of attainment that are recognised and accepted by industry and other educational institutions throughout Australia.  All RTOs in Australia (including the qualifications they are registered to deliver) are listed on the national register at www.training.gov.au

To deliver vocational education and training in all states and territories of Australia, and to overseas students, an organisation must be approved by the government's regulatory body, Australian Skills Quality Authority (ASQA), and must then comply with all components of the Vocational Education and Training (VET) Quality Framework (VQF), including:


Our commitment

Our obligations to you, the learner, include being responsible for the quality of the training and assessment which must be in compliance with the Standards for Registered Training Organisations (RTOs) 2015, for the issuance of Australian Qualifications Framework (AQF) certification documentation, and to keep you informed.  This means that we will notify you when any change occurs that may affect the services we are providing you, including any changes to the educational and support services identified below, any change in ownership of the RTO, and any changes to or new third-party arrangements we put in place for the delivery of services to our students.


Student guide

1. Your personal and course details:  You can check all of your account details and student records by logging into our student administration system via our student administration portal using the login details sent to you upon enrolment.  All students are requested to provide additional demographic information via the profile section of the student administration portal after enrolling. 

Enter your details

Although you are certainly not obliged to answer these questions, the information is also requested by the Department of Education and Training (DET) to assist the federal and state governments in Vocational Education and Training (VET) research.

To view the courses in which you are currently enrolled simply view your profile. On your profile page you will be able to see all your course information, including the units, assessments and schedule for your course. 


2. Enrolment period:  Your enrolment period commences from your date of enrolment, i.e., the date that you initially paid for your course.  Generally, Certificate IV level courses have a 12 month enrolment period, and Diploma-level courses have an 18 month enrolment period, unless otherwise specified on your course page.  Students may apply to extend their enrolment on a month-by-month basis, for which extra fees apply, however approval of any enrolment extension is solely at our discretion.

If you require longer time to complete your studies, beyond the allowable six-month extension time frame from original enrolment date, a new full course enrolment of 12 months for Certificate IV or 18 months for Diploma courses will apply, with full course fees due and payable. Any money paid at the time of original enrolment does not apply to the new course enrolment, although we may offer you a returning-student discount of up to 10%. Any previously completed units may be applied to the new course enrolment providing they are deemed equivalent at the time of the new enrolment.


3. Privacy Notice:  Under the Commonwealth's Data Provision Requirements 2012, Plenty Training is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). Your personal information (including the personal information contained on the enrolment form and your training activity data) may be used or disclosed by Plenty Training for statistical, regulatory and research purposes. We may disclose your personal information for these purposes to third parties, including:

  • School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
  • Employer – if you are enrolled in training paid by your employer;
  • Commonwealth and State or Territory government departments and authorised agencies;
  • NCVER;
  • Organisations conducting student surveys; and
  • Researchers.

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

  • Issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts;
  • Facilitating statistics and research relating to education, including surveys;
  • Understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • Administering VET, including program administration, regulation, monitoring and evaluation.

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).


4. Confidentiality and privacy:  Your privacy is respected, and your personal information collected by us is protected by the Commonwealth Privacy Act 1988. Your data will be used to enable us to provide you with the products you have requested, to inform you of other products you may be interested in, to assist with research and development of our product lines, and to maintain and develop our business systems and infrastructure.  You may review and modify your contact information at any time, including your correspondence preferences, by accessing your details from our website. For general enquiries about our privacy policy, to be removed, or for any other website-related information, please contact us via plentytraining.edu.au/contact-us.

Plenty Training may use third party advertising tools (including Google marketing and similar advertising).  This means that information related to your web browsing behaviour may be collected while visiting our site, which later can be used by third-party vendors, including Google, for the purpose of showing Plenty Training advertising on sites across the Internet which have been approved in the display network.  You have the option to opt out of Google's use of cookies by visiting the Google advertising opt-out page.  Alternatively you can opt out of cookies by visiting the Network Advertising Initiative opt out page.

Google Adwords Conversion Tracking: Plenty Training may utilise Google Adwords Conversion tracking to help us collect general usage statistics on how many site visitors have clicked on our Google ads and made an enquiry or purchase with us.  This may be tracked using cookies which do not contain any personal identifiable information and expire within 30 days.  For more information or to opt out of this service, please refer to Google Advertising Policies and Principles.

Facebook advertising: Plenty Training utilises the Facebook lead ad platform where individuals are able to provide their personal details (such as email and phone number) if they are interested in one of our courses. By providing your details via this platform you are accepting our terms and conditions, and also provide Plenty Training with consent to send you promotional materials relevant to your enquiry. You can unsubscribe from promotional emails at anytime. 


5. Fees and charges: All fees and charges are fully disclosed at time of purchase and are available on each course page and on our miscellaneous fee page.

A. Payments: Payments may be made by cheque, credit card (MasterCard or Visa), via zipMoney (payment plan), or by direct deposit.  A student is not considered enrolled in a course and therefore not eligible for the issue of an award, until the required fee is paid. Replacement paper copies for lost certificates or statements of attainment are also available for a small administrative fee.  All fees and charges are in Australian dollars. Available payment methods are outlined below:

  • Cheque: Payment can made by cheque, however a student's place will not be confirmed until funds have cleared and are available in Plenty Training's bank account.
  • Credit card (Mastercard or Visa): Credit card payments are available by phone or via our online enrolment process.
  • Direct deposit: Payments can be made by depositing funds into Plenty Training's nominated bank account. The student's surname should be used as the payment reference.

Account name: Plenty Training
BSB number: 034 037
Account number: 302550

B. Deposits and pre-paid fees:  Our student course deposit amounts are limited to $1,500, and we do not collect more than $1,500 per learner in prepaid fees.  (‘Prepaid fees’ means fees collected before the relevant services are provided.  ‘Relevant services’ include courses where all online or distance learning content is provided at the enrolment instance.)

C. GST: The Goods and Services Tax (GST) is exempt from most of our products and services under Australian Taxation Office rulings (including Goods and Services Tax Rulings GSTR 2000/27 and GSTR 2003/1).

D. Corporate clients: The booking terms for corporate clients are:

  • Once dates are confirmed, a 25% deposit is required to place the corporate booking into our schedule, allocate trainers, order required resources and setup specific online courses.  This amount is not refunded if the course or service is cancelled by the corporate client.
  • The remaining 75% balance is required 14 days prior to commencement of the training.

E. Discounts:  Promotional discounts are available from time to time but do not apply to purchases using payment plans including the zipMoney facility.

F. RPL: If you are undertaking any of our qualifications via RPL and you are unable to provide the required evidence for a specific unit in your qualification, you will be permitted to complete an assessment workbook for this unit via our Virtual+ training option. This will be free of charge. If you have more than one unit in which you are deficient and you wish to compete your qualification, there is a fee apyable fo $295 per unit to complete these units via our Virtual+ training option. 


6. Refunds:  A student or client requesting a refund must download, complete and submit our enrolment cancellation and refund request form.  The following refund policy applies to all courses and products but is subject to any changes documented in the individual course webpage in which case the policy detailed in the course webpage takes precedence:

A. Refund policy – classes:   An initial non-refundable administration fee of 25% of the full list price plus the cost of any training resources provided to you (as specified in our fee schedule page) applies to contiguous classes, payable before course commencement, and the balance of the payment represents the course fee.  A full refund of the course fee will be given if we receive the refund request at least two weeks before the start of the class.  A 50% refund of the course fee will be given if we receive the refund request less than two weeks before the start of the class.  No refund will be granted after a class has started, unless the course is cancelled by us. However, if we cancel a course in which you have enrolled, a full refund of all fees paid (including the administrative fee) will be approved.  Allow up to four weeks for all refund requests to be processed.

B. Refund policy – distance and online learning courses:  You must read the course page, course brochures and/or student enrolment guides to ensure that you purchase the correct online course suitable to your situation. No refund is available to students and clients who have paid for online training once the course has been made available.

C. Refund policy - zipMoney purchases:  A refund of 75% of the total fee paid will be given if we receive the refund request before the start of the course.  No refund will be granted after a course has started, unless the course is cancelled by us. However, if we cancel a course in which you have enrolled, a full refund of all fees paid (including the administrative fee) will be approved.  Once training has commenced in the course, no refund is available to participants who leave before finalising the course.  Please note that refunds are processed directly back to your zipMoney account. Please allow up to four weeks for all refund requests to be processed.

D. Refund policy – smartRPL kits:  We will refund the price of your purchased smartRPL kit if we are unable to complete the RPL process, subject to the following:

  • This refund only applies to purchases of smartRPL products supplied by Plenty Training or Plenty RPL. 
  • You must have downloaded, completed and submitted the associated RPL pre-assessment kit, and we must have confirmed your eligibility to undertake the RPL process.  You must have truthfully answered all of the questions in the RPL pre-assessment kit.
  • You must provide all requested additional evidence that is available to support the RPL assessment.  This evidence includes questionnaires, verbal discussions with us, provision of written evidence or testimony, etc. 
  • A refund will be provided only if you are genuinely unable to provide suitable evidence to complete the RPL process.
  • Refund claims must be made by email to rpl@plenty.edu.au stating why you cannot supply the required evidence to satisfy the RPL process.
  • Refund claims are restricted to a period within six months from the original purchase date.
  • Claims will be refunded in the same manner in which the product was originally purchased.
  • Allow up to 4-8 weeks for refunds to be processed.

E. Services not provided:  If Plenty Training is unable to fulfil its service agreement with a student, Plenty Training will issue a full refund for any services not provided. The basis for determining “services not provided” is to be based on the units of competency attended by the student and which can be issued in a statement of attainment at the time the service is terminated.

F. Class transfers:  If you are booked into a class and wish to change to another scheduled class the following transfer fees are applicable:

  • Transfers requested more than two weeks ahead of class or session commencement incur no fee.
  • Transfers requested within two weeks of a class or session commencement incur a transfer fee of $100.

7. Our training facilities: 

A. Parking and public transport:  Details of the training venue, car parking facilities and public transport options will be emailed to you before the start of your training.  All of our training venues have nearby parking facilities. 

B. Meals: Tea, coffee and water are usually available during your training, but vary from venue to venue.  Lunch is not provided, however several cafes and restaurants are near each of our training venues.

C. Training safety: We take safety seriously, and at the start of each course your trainer will outline all relevant safety considerations during your training with us.

D. Your feedback:  At the end of your course you will be invited to provide us with feedback on your training experience.  Please let us know everything we did well and – most importantly – what things can be improved.  Student feedback is major contributor to our continuous improvement processes.


8. Assessments:  'Assessment' is the process of collecting evidence and making judgements on whether a competency has been achieved.  To be assessed as competent, you must provide sufficient evidence which demonstrates that you have the essential knowledge and skills to successfully complete the relevant unit to the required standard. 

A. Assessment decisions:  Our assessment decisions are based on your completed work as submitted in our assessment workbooks.  This work must be:

  • Valid: Our assessor must be assured that you have the skills, knowledge and attributes described in unit of competency and associated assessment requirements.
  • Sufficient: Our assessor must be assured that the quality, quantity and relevance of your evidence enables a judgement to be made of your competency.
  • Authentic: Our assessor must be assured that the presented evidence is your own work.
  • Current: Our assessor must be assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past, i.e., within the past couple of years.

B. Assessment attempts:  Unless otherwise specified in the course brochure, two assessment attempts per unit are included in the course fee, after which an additional assessment fee may apply as detailed on our website.

C. Assessment returns:  Unless otherwise specified on the course webpage, Certificate IV course assessment workbooks must be returned within 12 months of having enrolled in the course, and Diploma course assessment workbooks must be returned within 18 months of having enrolled in the course. 'Second attempt' assessment submissions must also occur during this period.

D. Assessment ownership:  Because we are obligated under legislation to retain the evidence used as the basis of our assessment decisions, ownership of all assessment material submitted to us (including assessment workbooks and associated supporting evidence) transfers to us upon receipt of the material.

E. Statutory declaration: All students must provide an executed statutory declaration attesting to the authenticity of their submitted work. Plenty Training will not assess any submitted work until a properly executed declaration is received.

F. Version control:  All assessment workbooks undergo periodic revision and the most recent versions are always available to download from your academic student portal.  You must submit all work using the most current version of the assessment workbooks, and old versions are not accepted except in exceptional cases. However, almost everything you created in a previous version of a workbook will be transferable to the new / replacement workbook.

G. Assessment format:  Your assessments will comprise of short-answer questions and completion of project work and practical tasks.  Practical tasks must be witnessed by a qualified assessor. If you are attending a face-to-face class your trainer will observe you completing some of these practical tasks in the classroom.  If you do not complete a practical assessment task during a face-to-face class your options include:

  • Recording the video of you completing the assessment task in your real or simulated workplace, or
  • If you have access to a qualified third-party assessor in your workplace, asking them to witness you completing the assessment task.  Note: Third party qualified assessors must also sign a statutory declaration (provided by us) attesting to what they witnessed and detailing their qualifications and experience.

Information on the course workload is included in the 'Quick Facts' section on each course page.  The difference between the TAE40116 Intensive+ and Virtual+ assessment workload is here.


9.  Student support

A. General support:  Student support over the duration of your enrolment occurs via weekly or fortnightly live / interactive webinars providing Q&A and support sessions (refer to your student portal for session dates times), via attendance at our live / interactive Virtual+ webinars as many times as you want, and via telephone and email support.

B. Managing individual needs:  During the enrolment process Plenty Training personnel engage with prospective learners during first point of contact, via the enrolment form and during the enrolment interview.  This multipoint approach ensures that learners entering a training program with Plenty Training will have their individual needs identified, enabling the allocation and arrangement for applicable support services.  Support services are available in the following categories:

  • Pre-enrolment support to understand rights and obligations, fees and payment arrangements, and the services to be provided
  • Significant LLN deficiency that would prevent participation and completion of the course
  • Recognised difficulties in studying and learning
  • Work hours are restrictive which would prevent the student attending training during Monday to Friday
  • English as second language
  • Financial difficulties that prevent the full payment of fees in advance
  • Student required counselling support and advice about their personal situation
  • Students with a disability or medical condition
  • Students with visual impairment
  • Students who are Aboriginal and Torres Strait Islander

C. Language, Literacy and Numeracy:  Our assessment material contains written documentation and may contain a requirement for numerical calculations.  We recognise that not all people are able to read, write and perform calculations to the same standards. When a Language, Literacy and Numeracy (LLN) issue is identified, an LLN assessment will be provided to you. This may be in the form of verbal or written questioning.  We will endeavour to provide assistance if you are having difficulty with language, literacy or numeracy to accommodate your needs. In the event that your needs exceed the ability of our staff to assist, you will be referred to an external support agency so that you have the opportunity to obtain the skills required to complete the assessment services, however any external support agency services would be at your cost.  External support agencies will usually be those listed on www.training.gov.au as having scope to deliver the Foundation Skills Training Package qualifications or similar accredited courses.

D. Cost for additional support:  If this support attracts an additional cost to you, we will make this clear during our pre-enrolment interview.  For example, additional costs may be incurred in the following areas:

  • External LLN support services;
  • Assistive technology; and
  • Translator services.

Note: Additional tutorials including regularly scheduled online tutorial support are free.


10. Access and equity:  Plenty Training is committed to providing opportunities to all people regardless of their background. To assist in identifying any special learning needs, we ask that all students provide us with information regarding any special learning needs in your enrolment form, prior to the start of your training.  If you do have any learning difficulties you are encouraged to discuss these with your trainer prior to course commencement or during the course induction.  Students requiring special assistance are welcome in our classes but should note that they are responsible for providing any unique specialist support such as the provision of interpreters or additional equipment at their own cost.


11. Cheating:  Cheating means to dishonestly present an assessment task or assessment activity as genuinely representing your own understanding of and/or ability in the subject concerned.  Some examples of cheating are submitting someone else’s work as your own; submitting another author’s work without proper acknowledgement of the author; or allowing someone else to submit your work as theirs.  If evidence of cheating is established, you will be contacted and advised of the concerns with your submitted work and you will have an opportunity to respond to any allegations of cheating.  If it is established that you have engaged in cheating you will either be given a formal warning and asked to attend a re-assessment session (for which an additional assessment fee applies) or, if deemed a sufficiently serious breech, your enrolment will be terminated, for which all fees paid are forfeit and non-refundable.


12. Student conduct: Students must act appropriately and may not engage in harassment or discriminatory conduct during class or when interacting with our staff.  Our staff may give a student a warning for any breach of these standards and any repeat of the breach constitutes grounds for terminating the student’s enrolment, for which all fees paid are forfeited and non-refundable.

Examples of inappropriate behaviour include:

  • Threats, insults or abuse;
  • Offensive or obscene language;
  • Aggressive behaviour such as yelling;
  • Any activity that disrupts the trainer's management of the class or disrupts other students’ learning.  

Discrimination is when a student treats another person less favourably than another because of gender, age, race, religion, marital status, disability, nationality, ethnicity, or national origin. 

Harassment is when a student engages in behaviour that is unwelcome or which offends, humiliates or intimidates.  Examples of harassment include continued interruptions of a trainer; racist comments or jokes; spreading rumours; comments or jokes about a person’s disability, pregnancy, sexuality, age religion; threats, insults or abuse; or offensive or obscene language. 


13. Certification:  After you have been assessed as 'Competent' we will e-mail you a PDF copy of your qualification, record of results and/or statement of attainment.  A paper copy of the original will then be posted to you.  Qualifications, records of results and statements of attainment are issued in accordance with the requirements of the Australian Qualifications Framework and all records of results are retained for a period of 30 years.  Requests for replacement qualifications or statements of attainment incur an additional small administrative fee as detailed on the website.


14. Complaints procedures:  We have a fair and transparent process in place for handling complaints and appeals, and you are welcome to raise concerns with us about our programs.  Our Operations Manager is responsible for investigating the complaints or appeal; making the decision based on the principles of natural justice and procedural fairness (adopted at every stage of the complaint and appeal process); recording the outcome of his decision; and notifying the student of their decision.

A. Informal complaint:  The steps for an informal complaint are:

(1) The student shall communicate directly with our operational representative, i.e. the trainer or assessor who will make a decision.

(2) The trainer or assessor shall ensure that the student is informed of their decision and record the outcome of the complaint verbally and in writing.

(3) Students who are dissatisfied with the outcome of the complaint to the instructor may then make a formal complaint.

B. Formal complaint:  A formal complaint can only be made after having first submitted an informal complaint.  The steps for a formal complaint are:

(1) The student shall email the details of the complaint using our online contact form or by email to info@plentytraining.edu.au.  (This shall be acknowledged in writing within three business days of of having received the complaint.)  This provides an opportunity for the student to present their case to the Operations Manager.

(2) The relevant staff member shall be given an opportunity to present their case to the Operations Manager. 

(3)  The Operations Manager will make a decision and record the outcome of the complaint.

(4) The Operations Manager will communicate their decision on the complaint to all parties in writing within ten days of having received the complaint. However, where we consider that more than 10 calendar days are required to process and finalise the complaint or appeal, we shall (a) inform you in writing, including reasons why more than 10 calendar days are required, and (b) regularly update you on the progress of the matter.

(5) If you are not satisfied with this decision, you may make an appeal as detailed below.


15. Appeals: 

A. Our appeals process relates to your right to request a change to decisions that are  usually in relation to academic matters.  In the case of an appeal against specific assessment decisions, you should first discuss the decision with your assessor and request re-evaluation. The assessor will hear your appeal, make a fair judgement to the best of their ability as to whether a change is required and then discuss their final decision with you.  If you are still dissatisfied with the assessor’s decision, you have the right to take the appeal to our General Manager.  Appeals must be lodged within 20 working days of the date when the decision or finding is informed to the student.  The notice of appeal should be in writing and addressed to info@plenty.edu.au for referral to the General Manager. The General Manager is to review the appeal and make a determination in writing within 10 days of receiving the appeal. However, where we consider that more than 10 calendar days are required to process and finalise the complaint or appeal, we shall (a) inform you in writing, including reasons why more than 10 calendar days are required, and (b) regularly update you on the progress of the matter.

B. If the above complaints and appeals processes fail to resolve your complaint or appeal, you may request us to have the issue reviewed by an appropriate independent arbitrator.  We shall use the services of an independent arbitrator selected from the list of Queensland Law Society (QLS) Approved Arbitrators or other indpendent arbitration service of our choice.  We will provide you with a quote for the cost of this arbitration and you are responsible for providing us with 50% of the arbitrator's fee for this service prior to the arbitration commencement.


16. Student records:  All students are issued a user name and password upon enrolment. This provides access to our online administrative tools which allow you to update your personal records such as address and telephone number.


17. Credit card payments:  Our website uses the Westpac Bank and/or PayPal ("third parties") gateways for the processing of all credit card transactions. When making payments via these facilities your credit card details are directly transacted with these third parties and Plenty Training does not, at any stage, have access to your credit card details.  In your dealings with the third parties, the session or data transfer, is conducted using industry standard Secure Socket Layer (SSL) technology.


18. Liability:  Every effort has been made to ensure the accuracy of the information contained in our website and in any proposal or marketing material provided by us to you, however we accept no liability to any person or entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained in the aforesaid material. Changes and additions to the information contained on the Plenty Training site are made frequently.


 

19. Product liability:  No warranties except those implied by law and which cannot be excluded are given by Plenty Training in respect of the materials and products supplied. Where it is lawful to do so, the liability of Plenty Training for a breach of a condition or warranty is limited to either the rectification or replacement of the materials or products or a refund of the purchase price paid for the materials or products (excluding any delivery charges), as determined by Plenty Training in its sole discretion. To the extent permitted by law, Plenty Training will not be liable for any consequential loss or damage suffered as a result of the use of materials or products supplied by Plenty Training.  It is a condition of sale of all products that the customer acknowledges and warrants that it has relied on its own skill and judgment or that of its professional advisers on the suitability of the materials or products for specific purposes and indemnifies Plenty Training from and against any suit, claim, demand or compensation which the customer or others may have against Plenty Systems Pty Ltd in relation to the materials or products provided to the customer and the customer's use of the products or materials.


20. Product prices and availability:  

A. Prices: All prices are in Australian dollars, and all items should be currently available; however as the database is updated frequently, slight discrepancies may occasionally arise between product flyers and website data. 'Available' material is defined as items that can be generally supplied within 10 working days.

B. Promotional offers:  We reserve the right to withdraw any complementary promotions or offers which may be available at the time of sale without prior notice.


21. Merchant refunds:  Credit card customers please note: while the cost of merchant fees are covered by Plenty Training, where a customer seeks a refund for an item for any reason, Plenty Training may deduct 3% of the credit card transaction amount to cover the merchant fee before refunding the subsequent portion of funds to the customer.


22. Intellectual property, plagiarism and copyright infringement:  Plenty Training has made a considerable investment in its intellectual property (IP) which includes its learner guides, assessment workbooks, overhead slides, website content, course guides and other material.  As a student or client of Plenty Training you are only authorised to use our IP for your personal reference and you are expressly prohibited from using our IP for any other activity including any commercial use (unless specifically authorised by us in writing).  You agree that your use of our IP without our permission constitutes a breach of contract and plagiarism and/or copyright infringement for which unliquidated damages shall be paid to Plenty Training being an amount not less than the enrolment fee of 50 students into the same course of study as you have entered or purchased (‘copyright infringement fee’).  Plenty Training agrees to provide a reward of one third of the received copyright infringement fee to the first person providing proof of such plagiarism and/or copyright infringement to Plenty Training.


23. Student authenticity:  We are obliged under the Standards for Registered Training Organisations (RTOs) 2015 to ensure the authenticity of our students’ submitted assessment work.  Students are required to:

A. Photo identification: You must present a valid form of government-issued photo identification card (such as a driver’s license) for our trainer to review at the commencement of all face-to-face classes; and must include a paper or scanned copy of your government-issued photo identification when submitting any video recording of you undertaking an assessment task remotely.

B. Unique Student Identifier (USI):  The new Unique Student Identifier (USI) program was implemented by the Commonwealth in 2015.  As a nationally-recognised training provider we may now issue qualifications and statements of attainment only to students who provide us with a valid USI.  Students must obtain their own USI from the government website at www.usi.gov.au and provide it to us.  The sole exception is an overseas student studying offshore and not having an Australian passport or visa.  (However, foreign students in Australia will need a USI, since all foreign students in Australia will have been issued with an Australian visa, which allows them to use their passport as proof of ID when creating their USI.)

C. Self declarations:  All assessment workbooks include a declaration form attesting to the authenticity of your submitted work and evidence, and which must be signed by you electronically or by hand.


24.  Recognition of existing qualifications & skills and knowledge:

A. RPL:  All students are entitled to apply for recognition of prior learning (RPL) in a course or qualification in which they are currently enrolled.   You may apply for recognition at any time, but you are encouraged to apply before commencing your training program. This will reduce unnecessary training and may guide you down a more efficient path to competence. Assessment via RPL is to apply the principles of assessment and the rules of evidence. Recognition may only be awarded for whole units of competency.  If you think that you might be eligible for RPL please call the office to discuss this with our office staff.

B. Credit for previous study:  You are eligible for credit for study in units of competence that you have previously succcessfully completed. You will then be exempt from having to repeat this unit.  We accept and provide credit to learners for units of competency and/or modules (unless licensing or regulatory requirements prevent this) where these are evidenced by (1) AQF certification documentation issued by any other RTO or AQF authorised issuing organisation, or (2) authenticated VET transcripts issued by the Registrar.


25. Gift certificates:  What better gift than that of education?  Gift certificates are provided on a beautiful embossed paper and can be purchased over the telephone.  Any general discount available at the time of sale also applies to gift certificate purchases.  Restrictions:  (1) Gift certificates may only be redeemed via telephone; (2) Gift certificates may only be used once and thereafter the certificate becomes void and cancelled; (3) Gift certificates may not be used in conjunction with other certificates or vouchers, nor with any other promotion or discount offered by Plenty Training and its associates from time to time; (4) Gift certificates must be redeemed within 12 months from the issue date recorded on the face of the certificate or, if no date has been recorded, by 31 December in the year of issue; and (5) Gift certificates may not be redeemed directly or indirectly for cash.


26. Consumer Rights:  As a consumer you are protected by Australia’s national consumer law under the Competition and Consumer Act 2010. Our business supplies services that are guaranteed under the Act, including a guarantee that our services will be: (1) provided with due care and skill; (2) fit for any specified purpose; and (3) provided within a reasonable time (when no time is set).  If you deem our services fail to meet one of these guarantees you have a right to seek a remedy.  No ‘cooling-off’ period applies to our products and services since we do not employ telemarketing or door-to-door sales.  (Note:  A cooling-off period is a safeguard designed to give consumers the opportunity to change their minds about a purchase or agreement they have made. You only have a right to a cooling-off period when you purchase goods or services through telemarketing or door-to-door sales.)  For further information on your rights under this legislation please visit the ACCC website at www.accc.gov.au.


27. Assignment:  Plenty Training reserves the right to engage one or more third-party training providers to provide some or all of the training product or service purchased by the student or (in Plenty Training’s absolute determination) to provide the same or a comparable training product or service.  At time of publishing we do not partner with any third parties for the provision of academic, recruitment or other services on our behalf


28. Modifications to these terms and conditions:  Plenty Training may occassionally modify these terms and conditions as it deems necessary at its sole discretion, and shall prompty inform all enrolled students of any changes impacting their studies.


29. Enrolment cancelation, termination or refusal:  Plenty Training reserves the right to:
A. Decline an initial student enrolment or reenrolment for any reasson at its sole disccretion.
B. Cancel or terminate the enrolment of any student for any reason not covered within these terms and conditions, in which case a full refund of all fees paid shall be remitted to the student. 


30. About us:  Plenty Training is a trading name of Plenty Systems Pty Ltd (ABN 16 085 565 840).  We are a Registered Training Organisation (RTO) number 32371.


Plenty Training reserves the right to modify or amend these terms and conditions at any time without prior notice.